FAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you’ll see an out of stock indicator on the product image.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept card payment or bank transfer through our payment gateway: Paystack.
Yes, your payment information is secure. We use advance encryption and trusted payment gateways to keep your personal and payment information safe at every time.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 7 day return policy. You can return eligible items within 7 days of receiving your order.
To return an item, email us or contact via WhatsApp with order number and reason for return. Our team will respond within 24 – 48 hours with next steps.
Customers are responsible for return delivery costs unless the item is incorrect or defective.
Want a different size or color? We offer free exchanges on eligible items within the 7 day return period. Just reach out and we’ll make it easy.