Policies

Privacy Policy

Effective Date: 14th May, 2025

At Ecstasy Hub, your privacy and the security of your personal data are extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.

By accessing Ecstasy Hub (the “Site”), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely via third-party gateways)

Automatically Collected Data:

  • IP address

  • Browser type

  • Device type

  • Pages visited and time spent on the site

  • Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your orders, promotions, or customer service

  • Personalize and improve your shopping experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers (e.g., payment gateways, delivery companies)

  • Government or law enforcement agencies (only when required by law)

  • Marketing tools (e.g., email services like Mailchimp) with your consent

All third-party partners are required to protect your data in accordance with applicable privacy laws.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Keep you logged in

  • Track site performance and usage for analytics

You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Site.

5. Data Security

We implement industry-standard measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and access control. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your information

  • Opt out of marketing communications

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us via email or WhatsApp.

7. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites. Please read their policies before sharing personal information.

8. Children’s Privacy

Ecstasy Hub does not knowingly collect data from children. If we learn that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the Site after changes means you accept the updated policy.

Delivery Policy
  • Orders are processed within 1–3 business days
  • Custom or high-demand items may take 10-14 business days
  • You will be able to track your order via your account dashboard or using your order ID on our track page.
  • We are not responsible for delays caused by third-party delivery providers but will assist in resolving issues promptly.
Returns & Exchange Policy

At Ecstasy Hub, your satisfaction is our priority. If you’re not completely pleased with your purchase, we’re here to help.

We accept returns within 7 days of delivery for most items, provided they are:

  • Unworn and in original condition.
  • In original packaging with tags and certificates intact.
  • Not a custom or sale item.

Non-Returnable Items:

  • Custom-made or personalized pieces.
  • Sale or discounted clearance items.
  • Items showing signs of wear, resizing, or damage.

To initiate a return, please contact us via email or WhatsApp with your order number and reason for return. Our team will respond within 24–48 hours with next steps.

NOTE: Customers are responsible for return delivery costs unless the item is incorrect or defective.

Refunds:

Once we receive and inspect your return, refunds will be issued to your original payment method within 5–10 business days. Original delivery charges are non-refundable.

Exchanges:

Want a different size or color? We offer free exchanges on eligible items within the 7 day return period. Just reach out and we’ll make it easy.

Contact Us

For any questions, support, or feedback, reach out to us at:

📧 la_ecstasyhub@hotmail.com
📞 +234 (0) 9068763913
📍 14 Ugbor Road, GRA, Benin City, Edo State, Nigeria.

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